At Mind Wise Psychology Services, we are mindful that this will be a difficult time over the next several months. We value our loyal clients and referrers and we shall be focusing on continuing to provide services to our clients in line with recommended government guidelines. We are happy to provide tele(health) consults via digital platforms (e.g. zoom, skype) or tele(phone) to any client concerned about attending the clinic.

The Australian government and Medicare have provided the following guidelines for telehealth and telephone services which will be bulk billed.
Through medicare telehealth and telephone are available (with a mental health care plan) to Vulnerable/isolated patients where at least one of the following apply:

a) people isolating themselves at home on the advice of a medical practitioner or in accordance with home isolation guidance issued by the Australian Health Protection Principal Committee (AHPPC);
b) people who meet the testing guidelines for COVID-19;
c) people aged over 70;
d) Aboriginal and Torres Strait Islander people aged over 50;
e) people with chronic health conditions or who are immunocompromised; and
f) parents with new babies and people who are pregnant.

For existing clients who are able to attend the practice, we have a stringent cleaning protocol where surfaces, door handles and any commonly touched objects are being frequently cleaned. We have hand sanitiser at the front door, a hand washing station and we have allocated chairs outside to allow social distancing. We have frequent professional cleaning and disinfecting. We are able to engage with our clients with adequate social distancing in our interview rooms.

If any of our clients are struggling financially due to employment issues with COVID-19 please speak to our administration staff for options regarding billing.